AnyDVD 6.3.1.7 Not scanning discs

Discussion in 'AnyDVD HD (DVD issues)' started by Hapa-haole, Mar 10, 2008.

  1. Hapa-haole

    Hapa-haole New Member

    Ever since I upgraded to 6.3.1.7 I can't make backup copies of my movies. It will not scan my discs. Settings are normal. Any ideas what the problem might be? Is their a glitch in the upgrade? Thanks
     
  2. Webslinger

    Webslinger Retired Moderator

    1. If you are able to, do this:


    a) Ensure Anydvd is running.
    b) Put the problematic original movie dvd in your burner. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG] (in other words, look for the paperclip after clicking "quote" or when creating a new thread)
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"
    n) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at



    2. click http://forum.slysoft.com/showthread.php?t=1559 and follow the steps (note that step 4 requires you to post information)

    3. Specify the a)full title, b)region code, c) country, and d) release date of the disc that you're experiencing issues with.

    4. Click the red fox icon in your system tray. Select "status" on the left hand side of your screen. In the window below the drive letter that corresponds with the drive you are having trouble with (just right click in the window and choose "select all" and then "copy"), copy and paste (right click, select "paste") the information into your next reply on these forums.
     
    Last edited: Mar 10, 2008
  3. Hapa-haole

    Hapa-haole New Member

    Thank you but my discs aren't being scanned so I can't create a log file. These are all 2007 movies. They are: The Simpsons, slipstream, War, and Silk.
     
  4. Webslinger

    Webslinger Retired Moderator

    Okay, but I didn't just ask you to create a log file.

    Go through the other steps I listed and note where I asked you to post information.

    1. Click http://forum.slysoft.com/showthread.php?t=1559 and follow the steps (do steps 1, 3 and 4)

    2. Click the red fox icon in your system tray. Select "status" on the left hand side of your screen. In the window below the drive letter that corresponds with the drive you are having trouble with (just right click in the window and choose "select all" and then "copy"), copy and paste (right click, select "paste") the information into your next reply on these forums.

    3. Are those dvds from Region 1?
     
    Last edited: Mar 10, 2008