6.4.3.2 version dont detect my BenQ DW1640 drive

[minho]

the program tell me that my drive is not detected after startup. the media inserted is not scanned. here is the imgburn information...

===============================================
Filter Driver Load Order - ImgBurn v2.4.1.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: PxHelp20
Lower Class Filter: AnyDVD
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Redbook Audio Filter Driver
Product Name: Sistema operacional Microsoft® Windows®
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. Todos os direitos reservados.

Filter Name: PxHelp20
File Name: C:\WINDOWS\System32\Drivers\PxHelp20.sys
File Version: 3.00.56a [3.0.56.0]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

Filter Name: AnyDVD
File Name: C:\WINDOWS\System32\Drivers\AnyDVD.sys
File Version: 6.4.3.2
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.4.3.2
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2008 SlySoft, Inc.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

how to solve this problem?

 

[minho]

some answer?

 

[Webslinger]

Update to Anydvd 6.4.3.4 beta.


If you're using Vista, then click this.

If you have Zonealarm on your system, ensure Anydvd is being given permission to access the trusted zone.
Similarly if you have a firewall, antivirus or spyware program--ensure it's not blocking Anydvd from running.
Provided you downloaded Anydvd from Slysoft's website, Anydvd is a safe program (you have nothing
to be paranoid about).

If you have System Mechanic, System Mechanic Pro, or any kind of registry monitoring program, please ensure
these programs are allowing Anydvd's installation program to modify your registry--as those programs can block
Anydvd from installing properly.

If you keep getting "your trial has ended" messages, despite using your license key
visit http://forum.slysoft.com/showthread.php?t=196

If Anydvd says your drive is disabled, ignore the message unless you also receive it
when you have a movie inserted in that drive. Some drives' firmware may report the wrong
information to Anydvd. Often Anydvd will still function properly.
visit http://forum.slysoft.com/showpost.php?p=2891&postcount=12 (Zebadee's Anydvd works fine)

If Anydvd can't see your drives or they aren't listed, click the red fox icon on your toolbar. Navigate to "Drives"-->"Selection".
Ensure your optical drives are checkmarked.

Right click the Anydvd icon on your desktop. Click "properties". Click the "Compatibility tab". If you're using
Windows XP, ensure the box for "compatibility mode" is not selected. -- thanks to vbro for the information

linx05 says Teatimer enabled on Spybot can cause problems during installation: visit http://forum.slysoft.com/showpost.php?p=36804&postcount=5

1. Exit out of all Slysoft programs and reinstall

a) Keep your license key file backed up safely
b) Uninstall Anydvd (start-->all programs-->Slysoft--->Anydvd-->Uninstall)
c) Reboot
d) Download Anydvd http://sandbox.slysoft.com/beta/SetupAnyDVD6434.exe
e) Exit all Slysoft programs (including Anydvd, Clonedvd2, Clonecd, Clonecdtray, Clonedvdmobile, etc.). Check Windows Task Manager if you have to.
f) At this point disable your antivirus and firewall programs
g) Reinstall
h) Reboot
i) Install your license key (if required) http://forum.slysoft.com/showthread.php?t=732
j) At this point enable your antivirus and firewall programs


If that doesn't work go on to step 2.

2. Read http://forum.slysoft.com/showthread.php?t=1307 fully

3. i. For XP with ide burners
Click this

Do what it says to do if you have XP and an ide burner/optical drive.

ii. For Vista with ide burners

Go into device manager, and check to ensure you're using standard Microsoft ide busmaster drivers.

Right click on your PCI IDE Bus Master controller, and remove it. Ensure that it also removes the driver for your DVD/CD rom. Reboot. Your system should find hardware. After your system is finished installing hardware, reboot again.

click http://forum.slysoft.com/showpost.php?p=48880&postcount=20 to get a better idea of what I'm asking for if you're using Vista.


4. a) Download imgburn. It's a free program: click http://www.imgburn.com/index.php?act=download
(it's also an excellent program imo)

b) Go to Tools > Filter Driver Load Order. Click "Clipboard". Then paste the information you pasted into your clipboard into your next post (ctrl-v).


OR

visit http://forum.slysoft.com/showpost.php?p=21907&postcount=11 (thanks to Zebadee)
Use one of the programs mentioned, and list your Lowerfilters and Upperfilters in your next post.

Or for XP users only,
Click Start, Run
type regedit
Go to
HKEY_LOCAL_MACHINE\SYSTEM\Current Control Set\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

We want what's listed in "LowerFilters" and "UpperFilters". List your Lowerfilters and Upperfilters in your next post.

Before you do this visit http://www.cdr-zone.com/forum/about4719.html, and read the first post please, so you can get a better understanding of what is going on.

Do not start randomly deleting filters, please.

5. If Anydvd/Clonedvd2 is locking up at this point, then read http://forum.slysoft.com/showpost.php?p=24297&postcount=4