2 AnyStream Licences Deactivated

Discussion in 'Purchase and License Keys' started by lajoes, Jan 3, 2022.

  1. lajoes

    lajoes Well-Known Member

    My two AnyStream and Plus keys have been deactivated.

    When I reached the limit on one of them, I attempted to replace it with the other, now both are deactivated.

    How do I go about fixing this?
     
  2. Mr.Fuzzypoo

    Mr.Fuzzypoo Member

    Are you saying that Redfox has deactivated your licenses? I didn't think they did that.
     
  3. lajoes

    lajoes Well-Known Member

  4. Don922

    Don922 Well-Known Member

    What messages are you getting?


    Sent from my iPhone using Tapatalk
     
  5. RedFox 1

    RedFox 1 Super Moderator

    Please let me look into this. Either we do not have all the information or something is amiss.I am moving this thread to the license and purchase forum.
     
    BALLOFIRON likes this.
  6. RedFox 1

    RedFox 1 Super Moderator

    I bumped this upstairs to the only person that can tell you exactly what happened.
     
    DeepSpace and BALLOFIRON like this.
  7. BALLOFIRON

    BALLOFIRON Well-Known Member

    i never had this happen. i have 3 licenses and swap between .



    ask for help with support ,
    and wait for reply as like everone else they are entitiled christmas and new year off like the rest of us
     
    RedFox 1 likes this.
  8. RedFox 1

    RedFox 1 Super Moderator

    I have already spoken with support. It will be handled asap.
     
  9. Ivan

    Ivan Admin Staff Member

    Your licenses are still active, nobody revoked nothing ( I know, double negation. Didndonuffin).

    You might have reached your download limit with one license (2nd license has not even been used): Do you get any error message?
     
    Last edited: Jan 3, 2022
    DeepSpace likes this.
  10. lajoes

    lajoes Well-Known Member

    I did reach the download limit on one and was replacing it with the other license when I got the following message:

    "You license has been deactivated (reason: wrong product)."
     
    DeepSpace likes this.
  11. Ivan

    Ivan Admin Staff Member

    I'll send you a pm in a minute with links to all you active licenses. I guess, you are mixing up something :)
     
    DeepSpace likes this.
  12. RedFox 1

    RedFox 1 Super Moderator

    My guess would be that he is using a basic license to activate the Plus version. That is why the wrong product is being displayed. But Lajoes will have to verify that.
     
    DeepSpace likes this.
  13. lajoes

    lajoes Well-Known Member

    RedFox1, I think your right about the basic key. I'm having a problem trying to find my Plus keys at the moment.
     
    DeepSpace likes this.
  14. RedFox 1

    RedFox 1 Super Moderator

    If you cant find them we can also help you with that.
     
    DeepSpace likes this.
  15. lajoes

    lajoes Well-Known Member

    I appreciate it you would resend them RedFox1.
     
    DeepSpace likes this.
  16. Ivan

    Ivan Admin Staff Member

  17. lajoes

    lajoes Well-Known Member

    Problem resolved thanks to the quick response and fix from RedFox!

    The replacement keys that you sent are working and I'm back up and running. :thankyou:


    Now, I'm wondering what else my cat will do to prevent me from taking her to the :eek: vet later today.

    Ugh, another exciting Monday, and it's only starting!