Follow the steps:
1. i.
For XP with ide burners
Click
this
Do what it says to do if you have XP and an ide burner/optical drive.
ii.
For Vista with ide burners
Go into device manager, and check to ensure you're using standard Microsoft ide busmaster drivers.
Right click on your PCI IDE Bus Master controller, and remove it. Ensure that it also removes the driver for your DVD/CD rom. Reboot. Your system should find hardware. After your system is finished installing hardware, reboot again.
click
http://forum.slysoft.com/showpost.php?p=48880&postcount=20 to get a better idea of what I'm asking for if you're using Vista.
2. a)Click the red fox icon on your toolbar.
b) Navigate to "Program Settings".
c) Click "enable logging".
d) Click "ok".
e) Put the original disc in your optical drive/reader.
f) Go to your My Documents folder
g) You will see a zip file called "Anydvd_Info_titleofmydisc.zip"
h) When replying or posting in the Slysoft forums, look for the icon that looks like
i) if you don't see that icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
j) a small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
k) click the "Browse" button, and locate and select the .zip file you created.
l) click "upload"
3. What blank media are you using? Specify a) brand name b)type (-R, +R, -RW, +RW, RAM, DL, etc.) c)media code, d) capacity/size, e) batch codes/serial codes (often found printed on the inner plastic hub of the blank disc), and f)country (factory information would be great as well, if possible) where the media was made (look on the physical packaging; do not rely on programs to accurately give you this information).
If you don't know how to obtain media codes, you may find the following programs useful:
http://dvd.identifier.cdfreaks.com and
http://www.dvdinfopro.com/
4. Visit your burner's website, and update your burner's firmware if possible.
If you don't know how to go about doing this, visit
http://forum.slysoft.com/showpost.php?p=12794&postcount=10