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thank you for a concise answer. yes, they are in the documents/anydvd logs. that was not understood in the instruction sentence.

mmdavis, wanted to say thanks for the contact names. that got me in touch right away. they told me what to scan for them, did so, and it was all taken care of. My card statement, however, had the dates all messed up for the recharge. And i didn't think forum members could straighten it...

jt!...you are presumptuous and rude. I am not careless or anything else you have inferred. I have a busy life, work fulltime, just buried my mother and am grieving, and a senior citizen. I read the email I rec'd upon payment, i could have printed it, that doesn't mean that a month and a half...

Sorry, haven't done this before. Could you give me the rest of the steps. i created the logfile. found it in Downloads after i saved it on hard drive. Don't know how to open it. I've never looked at the log file before. The directions posted on this forum didn't go far enough. Thanks for...

Has anyone had trouble backing up this video in DVDShrink? I get the green screen in the preview window; no picture. Thanks for any help.

To whomever can help me, my acct. was charged again for $123.24 on Sept. l2, 2016. How do i reactivate my license? Again, for WHOMEVER can really help. Thanks.

I'm not writing you,chevron, no need to say "don't email me." didn't. just posting to the forum. I am looking at my card statement and of course they lied to me. I don't see it for Sept. the date they told me. i'm on the phone with them now. they insist it was charged again already. oh...

It was most definitely purchased. It's on my statement for $124 or so, but what they did was credit it, and I had to tell them to recharge it, but that was the first week in Sept. It's been recharged so they told me tonight on the phone. So i have repaid.

I just paid my lifetime fee in August. By the time i got my credit card bill I forgot what the name was it was billed under. They couldn't tell me what i purchased, due to the bank the money went to i didn't recognize what it was, NOT merchandise, so they put it in dispute. i went back thru...

Any way to update my AnyDVD? I didn't know the current situation and could not back up Eye in the Sky, as well as other new ones. I am not up to date and wasn't able to be online for a while. Thank you And I believe I may be having the same problem as "bellburn" -- what i see is that when I...

I worded that strangely. I said: "This is the first of dozens of discs that will not rip correctly." I meant: Dozens of discs have succeeded, except for Love and Mercy. That's the first one that will not rip entirely. Tried 2 different undamaged discs.

I have windows 8.1. When i got the invitation to upgrade to windows 10, i did some research first. I read windows 10 will not play dvds, even tho i have a dvd player program. I decided to wait until a fix was done on windows 10 because i was afraid that would affect ripping and burning dvds...

Thank YOU!!! Thanks for the help with awful Windows 8.1. I did call my support phone number and was told that it was your program issue and to contact you. That it was not a computer OS issue. I knew she just didn't want to help me. Everything is strange and hard to do going from XP to 8.1...

The program is on my computer. However, I cannot find a way to get it to the "task bar", i think it is called -- the bottom right, so I can right click it on to rip. It's pinned to the start menu but no matter what i do I only get the other main box which does not have "rip" anywhere. I am...

problems with Lone Ranger, too I also cannot get AnyDVD to recognize Lone Ranger. Can't get anything with the new copy protection (the ones that can only be played in "players", not PCs or player/recorders) to work with AnyDVD or play on my PC. Can anyone help?

Here is my very recent and frustrating experience with the discs, as i believe it must be, and not with my drive. I've been reading about certain movies which will not be recognized looking for my issue and here is my experience, if anyone has any clues. I've never had any problem backing up...

can't rip AC TOD dvd I had no trouble at all with this same concert disc.

Problem Resolved...I think I'm back with news....I had a logfile all ready to post but I had downloaded ImgBurn and I've had great luck, in fact, all successes, with burning with that program. Guess my computer did not like Roxio. Even my poorly burned disc compilations I put together on...

Thank you Webslinger Thanks for your wishes about mom, but she is 90 and in total denial about any of her memory problems, and she's on a walker with a very bad back. We just lost my dad too. Anyway, back to business....I downloaded ImgBurn and geez.....found it way too complicated for me...

Forgot to address discs A concerned member asked if I was trying to copy scratched discs. Some are somewhat scratched and some are brand new. It doesn't seem to matter...when my burning worked, they all burned fine. When it's not working, it doesn't matter whether they are scratched or brand...