Need some help here. I have tried both using the Visa card through my personal bank, as well as a purchased Mastercard Prepaid Gift card, and neither will process. I am attempting the purchase during the 20% off discount window and it expires in a few hours. I tried with my bank card on Friday (11/5) and got a returned email that the transaction was denied and that I needed to contact my bank. When I called them on Saturday (11/6), they stated they have no history of any charges attempting to be made with the merchant name listed in the email. Since I had just returned from a European business trip a month ago, I know the card can complete international transactions.
So, to try again, today I purchased a prepaid Mastercard Gift Card and made sure to purchase more than the amount listed on the site, so I had a buffer for up to a 5% transaction fee. This was also denied with the same message that the bank refused the charge and I needed to contact my bank. I know I went to the appropriate site and 'registered' the prepaid card under my name/address prior to attempting the transaction.
I'll be honest that I'm a bit frustrated at this point. First confirming with my bank that the information emailed to me was untrue (my bank did not receive any transaction request) then having the dedicated prepaid gift card that I purchased explicitly for this reason was also denied, despite that being the very method of payment suggested by one of the forum posts I had seen searched on this topic.
Who can I speak to in order to help get this resolved, and guarantee I receive the 20% off discount? I do not deal in bitcoin, so that is not an option.
I appreciate any help that can be provided. Thank you in advance.
So, to try again, today I purchased a prepaid Mastercard Gift Card and made sure to purchase more than the amount listed on the site, so I had a buffer for up to a 5% transaction fee. This was also denied with the same message that the bank refused the charge and I needed to contact my bank. I know I went to the appropriate site and 'registered' the prepaid card under my name/address prior to attempting the transaction.
I'll be honest that I'm a bit frustrated at this point. First confirming with my bank that the information emailed to me was untrue (my bank did not receive any transaction request) then having the dedicated prepaid gift card that I purchased explicitly for this reason was also denied, despite that being the very method of payment suggested by one of the forum posts I had seen searched on this topic.
Who can I speak to in order to help get this resolved, and guarantee I receive the 20% off discount? I do not deal in bitcoin, so that is not an option.
I appreciate any help that can be provided. Thank you in advance.