Sometimes fails to launch

[NutFlush920]

First I wanna say I love this app and it exceeds all my expectations. I couldn't be happier with my purchase but, ever since I purchased the lifetime license the app will sometimes fail to launch. This could be after a reboot or after my computer just has been sitting doing nothing. When this happens, I click to launch the app but nothing happens at all. Eventually, if I try to launch it enough one of two things happens. Either it launches and I can use it or I get an error "AnyStream has encountered an exception and therefore created a file with analysis information at...".

I'm not overly concerned with this as most of the time I just work though it and it eventually launches but, it's becoming an annoyance so figured I should report it and see if the dev's have any thoughts. If not, I can live with it. Thank you and take care.

 

[RedFox 1]

Thanks for the log files I am sure Prospere will look at them.

 

[Kamala]

I've been experiencing same kinda problems for a while (not with the latest beta tho..),but on my case... i get nag boxes stating anystream created debug logs,
and it closes itself (or the anystream.exe process stays hanging there,and nothing happens...)
i just keep on trying and trying,and eventually anystream opens and stuff works..
if it happens again,i will post the error dumps for the devs to investigate.

 

[Prospere]

The problem happens in a third-party module. Try removing the

%localappdata%\RedFox\AnyStream

folder. Note: you will have to login to Amazon/Netflix again.

 

[Dumbi]

Have the same problem. Have not tried to clean the localappdata folder, but in case there is something else, I just attach my logfile as well. Thanks!

 

[Prospere]

@Dumbi I invite you to use the latest beta, which is 1.0.9.3. It may well be that the problem is already solved there.

 

[NutFlush920]

The problem happens in a third-party module. Try removing the

%localappdata%\RedFox\AnyStream

folder. Note: you will have to login to Amazon/Netflix again.

Thanks for the advice. I’ll give it a try. Is this something I will need to do frequently or just once? Also, what do you mean by third-party module? Is there something I have installed that I could remove that might be causing a conflict.


Sent from my iPhone using Tapatalk

 

[Prospere]

Is there something I have installed that I could remove that might be causing a conflict.

No, not at all. It's a part of the Qt framework, which AnyStream is based on.

Is this something I will need to do frequently or just once?

Only when facing a problem like this (till we find a better cure).

 

[Kamala]

No, not at all. It's a part of the Qt framework, which AnyStream is based on.

Only when facing a problem like this (till we find a better cure).

I cleared the temp folder and upon launching the latest beta version,the app doesnt start,and creates the following error dump,which is attached..
(this same happened in the earlier version aswell..)