donaf
Well-Known Member
- Joined
- Oct 27, 2010
- Messages
- 174
- Likes
- 110
The thought crossed my mind that this error might have been introduced by the trial version of the software. Until I read the response from the forum admin, I didn't know that to definitely be the case.Hello 21 day trial and limited why do you mind if people download 100 movies per day ? in this case as much suppressed this period of tests .
When I read 21 days of use allowed on a trial version, like most, I interpret that as meaning 21 days of unlimited use (unless otherwise noted). It would have been nice to be more transparent about the other "unexpectedly imposed/previously hidden" limitations on the trial version. Hardly a way to sell someone on paying for the full version.
Based on what I was experiencing with the trial version of the software I was sold on buying the full license until I saw what appeared to be "broken" with it, per this undisclosed error. I thought, if this is how it works, forget it! Please be open and transparent about limits, otherwise potential buyers will be turned off by what they deem as "broken." If you're going to impose download limits on the software, just say so beforehand. That's totally understandable as long as you're open and up front about it. This is a great piece of software and you potentially could have lost me as a customer and perhaps others who unexpectedly experienced this issue, at first thinking that it would no longer work the way we expected it to work.
Just to give you some customer perspective, when I have a trial version of some software that I could potentially be paying over $100 USD for a lifetime version (which is my plan), I might be inclined to run it "through the paces" to make sure I'm going to get what I pay for, especially when it's relatively new-to-the-market software like this is. Furthermore, I don't want to shell out that kind of money for something that isn't going to meet expectations, especially considering your NO REFUND policy if I'm not satisfied after the fact.
Before I take the next step to purchase this, can you at least guarantee I won't have these kinds of "undisclosed" issues in the full version? I don't want to encounter any "unknowns" after shelling out beaucoup euros for the full, lifetime-licensed version.
Also, was this limit just recently imposed (I've been using it for about a week without encountering any limits/issues)?
To know who and/or how many download events there are, it would also appear that this software must send signals back to the "mothership," correct? If so, it makes me a bit more nervous about what other information it might be harvesting during my fully licensed use without my knowledge. I would expect some decent level of privacy with the full (paid-for) version, and with it the added ability to "opt out" of any unnecessary or unwarranted information sharing with RedFox. In other words, why would anyone there need to know how many times I'm using it to download? From my perspective, that's no one's business but my own.
Albeit a bit belated, thanks for at least now making this limitation known instead of leaving potential buyers thinking that this software wasn't worth the purchase. I've been a Slysoft, and now Redfox, lifetime-licensed buyer/user for many, many years (and, yes, that means I had to pay twice, once under each of the two brands). As such, I expect I would be a bit more trusted and valued as a current customer/user and potential buyer of future software products you guys do such a great job of creating and supporting. Additionally, please consider the possibility that the "early adopters/buyers" of your new products are, more than likely, those who are your current long-time users and fully-paid-for-license holders of your other RedFox software products. As such, we deserve some respect and trust per our use of the trial versions as well.
I know I've unloaded on you, so thanks for listening, and my apologies if this comes across a bit harsh. I'd just like to be treated with some trust and understanding as a long-time customer/user of your products, so there's no misunderstandings going forward. After all, I have to believe there are probably other like-minded users out there who feel the same as I do.
Last edited: