Preiner,
Please do not create multiple threads about the exact same thing. Click
http://forum.slysoft.com/announcement.php?f=53 and read fully. Thank you
. It appears to hang whenever I insert my second BluRay disk for ripping.
I am hesitant to attempt troubleshooting this problem, mostly because I'm pretty sure I've never tested the drive you're using on Vista, but anyway . . .
1. Update to Anydvd 6.3.1.4 HD beta: click
http://sandbox.slysoft.com/beta/SetupAnyDVD6314.exe
2. Click the red fox icon on your toolbar. Click the "default" button. Click "ok".
3.
a) Ensure Anydvd is running.
b) Put the problematic
original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your toolbar.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Go to your My Documents folder
h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
i) When replying or posting in the Slysoft forums, look for the icon that looks like
j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
l) Click the "Browse" button, and locate and select the .zip file you created.
m) click "upload"
4. Do what Adbear requested earlier, please.
This is obviously the wrong error message because if I intentionally omit the serial #, I still get an invalid email address error.
Why would one have anything to do with the other? By the way, a serial number isn't required to use that form. Without the serial number, however, Slysoft may take longer to respond.
Try ensuring cookies are enabled for Slysoft's site, and try clearing your browser's cache.
Does anyone know a way of contacting slysoft support to get a support incident opened AND how to get them to fix their web page?
This is the first I've heard of there being an issue.
Anyway, I've sent a private message off to some people at Slysoft. Perhaps they will be able to assist you.