Thank you. So do I. Unfortunately, I do not work for Slysoft.
1. Use Anydvd 6.3.1.2: click
http://static.slysoft.com/SetupAnyDVD.exe
You may need to reboot after installing if prompted to do so.
2. Click the red fox icon on your toolbar. Click "default". Click "ok".
(If you use something other than Clonedvd, right click the red fox icon on your toolbar-->select "rip video-dvd to haddisk" . . . after you can import that rip into whatever you want)
3. Use the latest Clonedvd: click
http://static.slysoft.com/SetupCloneDVD.exe
4. Follow the steps from this link in order: click
http://forum.slysoft.com/showthread.php?t=476 (follow them step by step)
5. If you still have problems, then . . .
A) a) Ensure Anydvd is running.
b) Put the problematic
original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your toolbar.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Go to your My Documents folder
h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
i) When replying or posting in the Slysoft forums, look for the icon that looks like
j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
l) Click the "Browse" button, and locate and select the .zip file you created.
m) click "upload"
B) State the full a)error message(s) you encountered (click "details"), b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s). What problem are you having exactly?
C) What blank media are you using? Specify a) brand name b)type (-R, +R, -RW, +RW, RAM, DL, etc.) c)media code, d) capacity/size, e) batch codes/serial codes (often found printed on the inner plastic hub of the blank disc), and f)country (factory information would be great as well, if possible) where the media was made (look on the physical packaging; do not rely on programs to accurately give you this information).
If you don't know how to obtain media codes, you may find the following programs useful:
http://dvd.identifier.cdfreaks.com and
http://www.dvdinfopro.com/
D) At what speed are you burning your blank media?