Okay, let's try this again
1. Update to Anydvd 6.3.0.3: click
http://www.slysoft.com/download.html
2. Update to Clonedvd 2.9.1.2: click
http://www.slysoft.com/download.html
3. You will need to reboot after installing.
4. Specify the a)full title, b)region code, c) country, and d) release date of
the movie dvd that you are having problems with.
5. a)Click the red fox icon on your toolbar.
b) Navigate to "Program Settings".
c) Click "enable logging".
d) Click "ok".
e) Put the problematic original disc in your optical drive/reader.
f) Go to your My Documents folder
g) You will see a zip file called "Anydvd_Info_titleofmydisc.zip"
h) When replying or posting in the Slysoft forums, look for the icon that looks like
i) if you don't see that icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
j) a small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
k) click the "Browse" button, and locate and select the .zip file you created.
l) click "upload"