I have the same problem as 'Nisselina' (posted yesterday), here are my answers to your questions >
Please answer these questions when posting about issues:
1. What version of Game Jackal are you running?
V2.9.18.590 Trial Version – I want this to work so that I can buy full version
2. What Operating system are you using? 64 bit? service pack?
WINXP Home SP2
3. If you have virtual drives, disable them while profiling and playing profiles.
All uninstalled
4. Remove packet writing software from your system (including Roxio's Directcd, Nero's Incd, Roxio/Sonic's DragtoDisc, Drive Letter Access, CyberLink InstantBurn, etc.)
None installed
5. What protection does your game use? Don't know? Find out before posting about issues (and include that information)! Use Protection ID. It's a free program. Use ProtectionID and scan your HD directory where the game is installed (right click the icon on your toolbar, and select "scan files/folders"). Or just scan the main program .exe(s) that you find in the game directory on your hard drive. Provide the protection name and the version number.
Scanning -> C:\Program Files\EA GAMES\The Sims 2 Pets\TSBin\Sims2EP4.exe
File Type : Exe, Size : 17565619 (010C07B3h) Bytes
-> File has 1210291 (01277B3h) bytes of appended data starting at offset 0F99000h
[!] Safedisc 4.60.000 detected !
[!] protection level: Safedisc API
[!] Possible CD/DVD-Key or Serial Check -> serial number
- Scan Took : 3.688 Seconds
6. What is the name of the game you're trying to run?
The Sims 2 Pets
7. What is the version of the game?
Expansion Pack
8. Is it cd or dvd version?
DVD
9. What region or country is the original disc from?
UK
10. What cpu are you running?
AMD Athlon XP2400
11. What optical drives (dvd-rom,cd-rom, burners) are you using to create profiles with?
LITE ON DVDRW SHW 16H5S
What firmware version is installed on your reader?
LSOW – 5&289D00C9&0&0.1.0
12. What security software (firewall, antivirus) are you using? Please provide version numbers.
Avast V 4.7 Home Edition Comodo Firewall V 2.4.16.174
13. Describe your problem, provide full error messages, and please state clearly what you were doing when you received those error messages.
Have created The Sims 2 Pets profile in GJ and game plays perfectly without using DVD, UNTIL Windows is closed, when Windows is re opened then I select Sims 2 Pets icon in GJ or from Desktop I get >> “Please ensure The Sims 2 Pets disc is in the drive” – “Please insert The Sims 2 Pets disc and select OK to retry”
14. You should have two log files in your Game Jackal directory. The first is called. Proc Monitor.log, and the second is called Profile.log (do not post the Profiler.log file... notice the "r" at the end). Copy and past the information into your next post. Here is one way to do it: [script]text of the log file[/script]
Game Jackal log file - Proc Monitor
Log date - 23/09/2007 23:28:05
***********************************************
[23/09/2007 23:28:05] Monitoring process ID 2896
[23/09/2007 23:28:06] Process ID 2896 was not found, debouncing...
[23/09/2007 23:28:06] Process ID 0 still was not found, searching for another process...
[23/09/2007 23:28:06] Process ID 0 was still not found, leaving...
[23/09/2007 23:28:06] Process method used, monitored Sims2EP4.exe
Game Jackal log file - Profile
Log date - 23/09/2007 23:27:54
***********************************************
[23/09/2007 23:27:54] Profile - The Sims 2 Pets
[23/09/2007 23:27:54] Profile mode: 2
[23/09/2007 23:27:54] Profile CP: 2
[23/09/2007 23:27:54] Driver mode: 47732
[23/09/2007 23:27:55] Process will not be created in a suspended state.
[23/09/2007 23:27:55] Process created successfully
[23/09/2007 23:27:55] MaplomH.dll/MaplomHL.dll not in use!
[23/09/2007 23:28:06] Profile deactivated.
15 a) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
(it's also an excellent program imo)
b) Go to Tools > Filter Driver Load Order. Click "Clipboard". Then paste the information you pasted into your clipboard into your next post (ctrl-v).
===============================================
Filter Driver Load Order - ImgBurn v2.3.2.0
===============================================
Upper Device Filter: redbook
Upper Class Filter: maplom
Device: CD/DVD-ROM Device
Lower Class Filter: Afc
Lower Class Filter: cdrbsdrv
Lower Class Filter: PxHelp20
Lower Device Filter: imapi
Filter Name: redbook
File Name: C:\windows\System32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
Filter Name: maplom
File Name: C:\windows\system32\Drivers\maplom.sys
File Version: 2, 9, 18, 590 [2.9.18.590]
File Description: Maplom.sys
Product Name: Game Jackal
Product Version: 2, 9, 18, 590 [2.9.18.590]
Company Name: SlySoft Inc.
Copyright: Copyright © 2007 SlySoft Inc.
Filter Name: Afc
File Name: C:\windows\system32\drivers\Afc.sys
File Version: 1, 0, 0, 2 [1.0.0.2]
File Description: Arcsoft(R) ASPI Shell
Product Name: Arcsoft(R) ASPI Shell
Product Version: 1, 0, 0, 2 [1.0.0.2]
Company Name: Arcsoft, Inc.
Copyright: (C) Arcsoft, Inc. 1999-2005. All rights reserved.
Filter Name: cdrbsdrv
File Name: C:\windows\system32\Drivers\cdrbsdrv.sys
File Version: 7. 0. 0. 5 [7.5.0.0]
File Description: CD-ROM Filter Driver for Windows2000/xp
Product Name: B's Recorder GOLD7
Product Version: 7. 5. 0. 0 [7.5.0.0]
Company Name: B.H.A Corporation
Copyright: Copyright (C) 2000-2004 B.H.A Corporation
Filter Name: PxHelp20
File Name: C:\windows\System32\DRIVERS\PxHelp20.sys
File Version: 3.00.43J [3.0.43.9]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions
Filter Name: imapi
File Name: C:\windows\System32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
I would really appreciate your help to master this
Please answer these questions when posting about issues:
1. What version of Game Jackal are you running?
V2.9.18.590 Trial Version – I want this to work so that I can buy full version
2. What Operating system are you using? 64 bit? service pack?
WINXP Home SP2
3. If you have virtual drives, disable them while profiling and playing profiles.
All uninstalled
4. Remove packet writing software from your system (including Roxio's Directcd, Nero's Incd, Roxio/Sonic's DragtoDisc, Drive Letter Access, CyberLink InstantBurn, etc.)
None installed
5. What protection does your game use? Don't know? Find out before posting about issues (and include that information)! Use Protection ID. It's a free program. Use ProtectionID and scan your HD directory where the game is installed (right click the icon on your toolbar, and select "scan files/folders"). Or just scan the main program .exe(s) that you find in the game directory on your hard drive. Provide the protection name and the version number.
Scanning -> C:\Program Files\EA GAMES\The Sims 2 Pets\TSBin\Sims2EP4.exe
File Type : Exe, Size : 17565619 (010C07B3h) Bytes
-> File has 1210291 (01277B3h) bytes of appended data starting at offset 0F99000h
[!] Safedisc 4.60.000 detected !
[!] protection level: Safedisc API
[!] Possible CD/DVD-Key or Serial Check -> serial number
- Scan Took : 3.688 Seconds
6. What is the name of the game you're trying to run?
The Sims 2 Pets
7. What is the version of the game?
Expansion Pack
8. Is it cd or dvd version?
DVD
9. What region or country is the original disc from?
UK
10. What cpu are you running?
AMD Athlon XP2400
11. What optical drives (dvd-rom,cd-rom, burners) are you using to create profiles with?
LITE ON DVDRW SHW 16H5S
What firmware version is installed on your reader?
LSOW – 5&289D00C9&0&0.1.0
12. What security software (firewall, antivirus) are you using? Please provide version numbers.
Avast V 4.7 Home Edition Comodo Firewall V 2.4.16.174
13. Describe your problem, provide full error messages, and please state clearly what you were doing when you received those error messages.
Have created The Sims 2 Pets profile in GJ and game plays perfectly without using DVD, UNTIL Windows is closed, when Windows is re opened then I select Sims 2 Pets icon in GJ or from Desktop I get >> “Please ensure The Sims 2 Pets disc is in the drive” – “Please insert The Sims 2 Pets disc and select OK to retry”
14. You should have two log files in your Game Jackal directory. The first is called. Proc Monitor.log, and the second is called Profile.log (do not post the Profiler.log file... notice the "r" at the end). Copy and past the information into your next post. Here is one way to do it: [script]text of the log file[/script]
Game Jackal log file - Proc Monitor
Log date - 23/09/2007 23:28:05
***********************************************
[23/09/2007 23:28:05] Monitoring process ID 2896
[23/09/2007 23:28:06] Process ID 2896 was not found, debouncing...
[23/09/2007 23:28:06] Process ID 0 still was not found, searching for another process...
[23/09/2007 23:28:06] Process ID 0 was still not found, leaving...
[23/09/2007 23:28:06] Process method used, monitored Sims2EP4.exe
Game Jackal log file - Profile
Log date - 23/09/2007 23:27:54
***********************************************
[23/09/2007 23:27:54] Profile - The Sims 2 Pets
[23/09/2007 23:27:54] Profile mode: 2
[23/09/2007 23:27:54] Profile CP: 2
[23/09/2007 23:27:54] Driver mode: 47732
[23/09/2007 23:27:55] Process will not be created in a suspended state.
[23/09/2007 23:27:55] Process created successfully
[23/09/2007 23:27:55] MaplomH.dll/MaplomHL.dll not in use!
[23/09/2007 23:28:06] Profile deactivated.
15 a) Download imgburn. It's a free program: http://www.imgburn.com/index.php?act=download
(it's also an excellent program imo)
b) Go to Tools > Filter Driver Load Order. Click "Clipboard". Then paste the information you pasted into your clipboard into your next post (ctrl-v).
===============================================
Filter Driver Load Order - ImgBurn v2.3.2.0
===============================================
Upper Device Filter: redbook
Upper Class Filter: maplom
Device: CD/DVD-ROM Device
Lower Class Filter: Afc
Lower Class Filter: cdrbsdrv
Lower Class Filter: PxHelp20
Lower Device Filter: imapi
Filter Name: redbook
File Name: C:\windows\System32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
Filter Name: maplom
File Name: C:\windows\system32\Drivers\maplom.sys
File Version: 2, 9, 18, 590 [2.9.18.590]
File Description: Maplom.sys
Product Name: Game Jackal
Product Version: 2, 9, 18, 590 [2.9.18.590]
Company Name: SlySoft Inc.
Copyright: Copyright © 2007 SlySoft Inc.
Filter Name: Afc
File Name: C:\windows\system32\drivers\Afc.sys
File Version: 1, 0, 0, 2 [1.0.0.2]
File Description: Arcsoft(R) ASPI Shell
Product Name: Arcsoft(R) ASPI Shell
Product Version: 1, 0, 0, 2 [1.0.0.2]
Company Name: Arcsoft, Inc.
Copyright: (C) Arcsoft, Inc. 1999-2005. All rights reserved.
Filter Name: cdrbsdrv
File Name: C:\windows\system32\Drivers\cdrbsdrv.sys
File Version: 7. 0. 0. 5 [7.5.0.0]
File Description: CD-ROM Filter Driver for Windows2000/xp
Product Name: B's Recorder GOLD7
Product Version: 7. 5. 0. 0 [7.5.0.0]
Company Name: B.H.A Corporation
Copyright: Copyright (C) 2000-2004 B.H.A Corporation
Filter Name: PxHelp20
File Name: C:\windows\System32\DRIVERS\PxHelp20.sys
File Version: 3.00.43J [3.0.43.9]
File Description: Px Engine Device Driver for Windows 2000/XP
Product Name: PxHelp20
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions
Filter Name: imapi
File Name: C:\windows\System32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.
I would really appreciate your help to master this