Updates
Slysoft manages to release frequent updates that work with a gajillion configurations of hardware/software on different folk's systems. Can they anticipate every potential conflict? Of course not. Give these folks a pat on the back, not an "I don't want to have to do anything other than download it for the program to work (that would be nice, but software of any kind doesn't play well with others all the time)." I've used AnyDVD for over a year and had only one update that caused a problem (a version that seemed to cause only a few others any difficulty). I followed the links supplied by Webslinger, followed the very detailed directions, and no problems since then, despite additional updates. If you ask for clarification, they will supply it, particularly if you post on the Forum. The "Slysoft needs to supply a patch" complaints are valid when they get bunches of input that something isn't working well--and they do so, but it's not necessarily going to be that day. They are very creative software authors, not magicians, who provide a software that must be constantly altered due to its very nature in order to meet its demands. No, I do not work for Slysoft, in no way connected with them, just a longtime consumer. But, if you send a courteous request for tech support on a particular issue, you will get a helpful reply back (been there and done that more than once on this and other issues). It may take a day or two, but they're not just ignoring you. Give them time to respond to your request--and the others that are also wanting answers to any number of issues in line before you. The Forum has excellent response time (check out other tech forums and you'll find posts going back months) and the Slysoft teams response is exceptional. AnyDVD is the best program of its kind out there. You may have an occasional hiccup when an update rarely interacts with something on your system (either with a previous version of AnyDVD or a combination of your other software, the earlier versions, the current version, something in the particular update itself, etc.), but the bottom line is that these folks will work hard to resolve your particular issue. If you have to adjust something in your system to eliminate a particular conflict, don't get mad--be glad they are so good at troubleshooting individual difficulties, that they have this Forum (they don't have to), Follow the directions they give exactly (yes, including restarting windows after particular steps) and AnyDVD will most likely hum along in its usual quietly efficient manner.
Slysoft, know that you will always hear from those with who are disgruntled, but that for every grumble there are hundreds who think you guys provide the best support of any software out there.:clap:
Best regards to Slysoft and my fellow civilians on the Forum,
Cycat