Is there an update available yet ?
Follow the steps in the order that they are listed:
1. Use Anydvd 6.4.0.7 beta: click
http://sandbox.slysoft.com/beta/SetupAnyDVD6407.exe
You may need to reboot after installing if prompted to do so.
2. Click the red fox icon on your toolbar. Click "default". Click "ok".
3.
a) Ensure Anydvd is running.
b) Put the problematic
original movie dvd in your burner. Wait for Anydvd to scan the disc.
c) Right click the red fox icon on your toolbar.
d) Select "Create Logfile"
e) Wait for Anydvd to create a log file.
f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
g) Go to your My Documents folder
h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
i) When replying or posting in the Slysoft forums, look for the icon that looks like
(in other words, look for the paperclip after clicking "quote" or when creating a new thread)
j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
l) Click the "Browse" button, and locate and select the .zip file you created.
m) click "upload"
n) Close the window. When you submit reply, or submit a new thread, the .zip file will be attached automatically for us to take a look at
4. To assist with troubleshooting, please use Clonedvd 2.9.1.6 beta: click
http://sandbox.slysoft.com/beta/SetupCloneDVD2916.exe (free 21 day trial)
5. Run Clonedvd. Select "Clone DVD" from the main menu to ensure that you're doing a full disc backup.
6. Then please post the Clonedvd log:
click
http://forum.slysoft.com/showthread.php?t=476 and follow the steps but note the differences below that I would prefer you do instead:
i)Select "dvd+/-r DL" near the quality bar in Clonedvd. This avoids compression (so, the process will be faster)
ii) Select "dvd files" as the output method--and rip to your hard drive. Clonedvd also rips slightly faster than Anydvd ripper.
(thanks to Zebadee for the screenshot)
iii) You should be able to copy and paste the log text with your mouse (click in the white area shown in the screenshot).
Try
[ code ]
log text
[ /code ]
Don't put spaces in the square brackets.
iv) State the full a)error message(s) you encountered (click "details")
